Refund Policy

1. Principles of Engagement

At Elixios, we provide bespoke professional services. Unlike physical commodities, the value we provide is based on creative labor, specialized engineering, and high-level strategic consulting. Once resources are allocated and work has commenced, the time and effort invested cannot be retrieved.

By signing a Service Agreement or making an initial payment, you acknowledge that you have reviewed and accepted this Refund Policy in full. This policy is designed to protect both the Client's investment and the Agency's operational stability.

2. Strict Non-Refundable Items

The following items are strictly excluded from refund eligibility under all circumstances:

3. Limited Refund Eligibility

In extremely rare circumstances, a partial refund may be considered at the sole discretion of Elixios management:

• Early Cancellation: If a cancellation is requested within 24 hours of payment and *no work* has been performed (including discovery or research), a refund may be issued minus a 15% transaction and processing fee.
• Service Incapacity: If the Agency becomes unable to perform the agreed-upon services due to internal catastrophic failure before a specific phase begins, the Client may be eligible for a refund of that specific unstarted phase.

4. Project Abandonment

If a Client becomes unresponsive for more than 15 business days without prior written notice, the project will be considered "Abandoned." Abandoned projects are terminated immediately, and all payments made to date are forfeited. Re-starting an abandoned project requires a new Service Agreement and a 20% "Re-activation Fee."

5. Satisfaction & Revisions

We do not offer refunds based on subjective taste or "change of mind." Our process includes built-in review rounds to ensure alignment:

• Clients are provided with specific "Revision Windows" for each milestone.
• Failure to provide feedback within the window constitutes approval of the current state.
• Subsequent requests for changes after approval will be treated as "Out of Scope" and billed separately.

6. Formal Dispute & Refund Process

To initiate a formal refund review, the Client must follow these exact steps:

7. Chargeback Prohibition

The Client agrees not to initiate a chargeback or payment dispute with their bank or payment processor.

Initiating a chargeback is considered a breach of contract. If a chargeback is initiated, the Agency reserves the right to report the incident to credit bureaus, pursue legal recovery for the full project amount plus 30% legal fees, and immediately terminate all active licenses and hosting for the Client's project.